dw52's Privacy Policy — Your Information Is Safe With Us
Here is a complete explanation of how your personal information is collected, used, and kept secure on the dw52 platform.
This privacy policy applies to all users of the dw52 platform. When you register on dw52, manage your account, or use our services, you are considered to have agreed to the terms of this policy. Please read this policy carefully. If you disagree with any part of it, you are requested to refrain from using our platform.
dw52 believes that the protection of users' personal information is a fundamental right. We keep your data secure using SSL encryption and modern cybersecurity technology. In this document, we transparently explain what information is collected, why it is collected, and what rights you have.
1 Types and Scope of Collected Information
1.1 Personal Information Provided Directly by You
When you create an account on dw52 or use our services, the following information may be collected:
- Full name, date of birth, and national ID number (for age verification)
- Email address and mobile phone number
- Mobile banking account details (bKash, Nagad, Rocket, or Upay — for transaction processing only)
- Account username and security password (stored in encrypted form)
- Copies of documents submitted for identity verification (if applicable)
1.2 Automatically Collected Information
The following technical information is collected from your browsing activity:
- IP address and device identifier information
- Browser type, version, and operating system
- Page visit time, duration, and navigation patterns
- Cookie and local storage data (details in Section 7)
- Referral source and search-related information
1.3 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store your gaming history, betting patterns, win/loss records, and session duration. This information is kept solely for internal platform use and monitoring.
2 Purpose of Information Use
dw52 uses your information only for specific and legitimate purposes. The table below clearly sets out the purposes for which information is used:
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Identity & Contact Information | Account verification and customer service | Contract performance |
| Payment Information | Processing deposits and withdrawals | Contract performance |
| Gaming History | Responsible gaming monitoring and bonus allocation | Legitimate interest |
| Technical Information | Ensuring security and preventing fraud | Legitimate interest |
| Communication Preferences | Sending relevant offers and updates | Consent |
What We Do Not Do
dw52 never uses your information for the following purposes:
- Selling or commercially transferring to third parties
- Sending marketing communications without your explicit consent
- Any processing incompatible with service improvement
- Automated decision-making that has a significant impact on you
3 Information Storage & Security
3.1 Security Measures
dw52 uses industry-standard security technology to protect your data. All information transmitted to our servers and databases is secured by SSL/TLS encryption. We use strong hashing algorithms to store passwords — no staff member can view your password. Two-factor authentication is available for additional account access security.
3.2 Data Retention Period
Necessary information is retained for as long as your account is active. After an account is closed, financial transaction records are kept for a defined period as required by legal obligations. Once that period ends, data is securely deleted or anonymised. You may request deletion of your account data at any time — details are provided in Section 6.
3.3 Response to a Data Breach
Should a data security breach occur for any reason, dw52 will notify the affected users directly as soon as possible. Details of the nature of the incident, potential risks, and the remedial steps we have taken will be provided. We are committed to protecting users' interests with the highest degree of transparency.
4 Information Sharing With Third Parties
dw52 never sells your personal information. However, sharing information with specific third parties on a limited basis may be necessary to operate the service:
4.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete your deposit and withdrawal transactions. This information is sent only for the specific transaction, and mobile banking providers operate under their own privacy policies.
4.2 Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft) may receive limited session data for gameplay purposes. Server hosting, anti-fraud, and cybersecurity service providers may access relevant information to carry out their operations — however, they are contractually bound to keep that information confidential.
4.3 Legal Obligations
Information may be provided to relevant authorities pursuant to a court order, lawful investigation, or legal obligation. In such cases, dw52 endeavours to notify the user to the extent possible within the limits of the law.
5 Cookie Policy
The dw52 website uses cookies and similar technologies. Cookies are small text files stored on your device that personalise and improve your experience.
Essential Cookies
These cookies are essential for managing your session, storing your login state, and handling security tokens. Without them, the platform cannot function properly.
Analytics Cookies
Page visit statistics are collected to improve the user experience. These cookies use anonymous data and do not personally identify you.
Preference Cookies
These cookies are used to remember your language preference, theme setting, and other personalised settings, so you do not have to reconfigure them every time you log in.
Cookie Controls
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may disrupt some functions of the dw52 platform. Contact us for detailed assistance with managing cookie settings.
6 Your Rights & Controls
Every user registered on dw52 has the following rights regarding their own personal information:
Right to Access
You can find out at any time what information dw52 holds about you. Contact our support team to receive a copy of your stored information.
Right to Rectification
If any of your stored information is incorrect, you may request that it be corrected. Information can be updated through account settings or with the help of support.
Right to Erasure
You may close your account and request deletion of your personal information. All information except that which must be retained due to legal obligations will be deleted within the specified timeframe.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Requests to withdraw consent can be submitted through the support team.
Data Portability
You may request your personal information in a structured, machine-readable format. To use this service, contact [email protected] and include "Data Portability Request" in the subject line.
7 Minors & Special Categories of Information
7.1 Age Restriction
dw52 is for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that a minor's information is present in an account, that account will be closed immediately and the relevant information deleted.
7.2 Sensitive Information
dw52 does not intentionally collect sensitive categories of information such as race, religion, political opinion, health data, or similar. Only the minimum information necessary for identity verification is collected, and it is held under strict protection.
8 Provisions on Policy Changes
Notice of Changes
dw52 reserves the right to update this privacy policy at any time. If any significant changes are made, you will be notified via your registered email or mobile number, and the updated date will be noted on the website. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. We therefore recommend visiting this page periodically.
Contact Us
Send a Privacy-Related Request
Contact us for any questions, requests, or concerns regarding your information. Our support team provides assistance in both Bengali and English, 24/7.
When emailing us about your privacy, include "Privacy Request" in the subject line so we can respond promptly.