dw52 Platform Terms & Conditions

1 General Provisions

dw52 is an online betting and casino platform operated for Bangladeshi users. These terms and conditions ("Terms") govern the relationship between dw52 and its users ("you" or "user").

These Terms apply together with dw52's Privacy Policy, Responsible Gaming Policy, and any applicable bonus terms. In the event of a conflict, these Terms will take precedence.

dw52 reserves the right to amend these Terms at any time. Updated Terms will take effect from the moment they are published on this page. Users are advised to check this page regularly.

2 Eligibility & Age Requirement

To use dw52's services, you must meet the following conditions:

• You must be at least 21 years of age. Only those aged 21 or above are eligible to use this platform.
• Online betting is not legally prohibited in the area from which you are using the platform.
• You are operating the account in your own name and for your own benefit, not on behalf of anyone else.
• You are not on any professional sports organisation's prohibited list.

dw52 may request the necessary documents for age or identity verification at any time. Withdrawals may be put on hold until the verification process is complete.

3 Account Registration & Management

3.1 Single Account Policy

Each person may open only one account. If multiple accounts belonging to the same person are found, all accounts will be closed and any earned bonuses will be cancelled.

3.2 Accuracy of Information

All information provided at the time of registration must be completely accurate and truthful. Opening an account with false information is a violation of the Terms and may result in account cancellation.

3.3 Account Security

It is your responsibility to keep your account password and login details secure. Login details must not be shared with any third party. If you suspect unauthorised access to your account, notify the dw52 support team immediately.

• Use a strong password — combining uppercase letters, lowercase letters, numbers, and special characters.
• If you log in on someone else's device, always log out at the end of the session.
• Do not click on links in suspicious emails or messages.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

dw52 currently supports transactions via the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Digital financial service of the Postal Department
• Rocket — Dutch-Bangla Bank's mobile wallet service
• Upay — Uttara Bank's mobile payment platform

4.2 Deposit Limits

The minimum deposit amount for each method is ৳100. The maximum deposit per single transaction may vary by method. See the cashier section for exact limits.

4.3 Withdrawal Limits & Timeframe

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally completed within 15 minutes to 2 hours. Withdrawal requests will be sent only to the registered mobile number used for the deposit.

4.4 Currency

All transactions are carried out in Bangladeshi Taka (BDT / ৳). dw52 does not support transactions in foreign currencies.

5 Bonuses & Promotions

5.1 Welcome Bonus

New users are eligible to receive a 100% bonus on their first deposit, up to ৳20,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳42,000 → ৳20,000 bonus (maximum limit) → total balance ৳62,000

5.2 Wagering Requirement

The wagering requirement applicable to the bonus is 10 times (10x), calculated on the bonus amount only — not on the deposit amount.

5.3 General Rules for Bonus Terms

• Each bonus offer may have separate conditions — read the relevant terms before accepting an offer.
• If bonus abuse (bonus hunting) is suspected, dw52 reserves the right to cancel the bonus.
• Another offer cannot be activated while one offer is already active.
• The deposited amount cannot be withdrawn using bonus funds — only bonus winnings are withdrawable.
• Separate wagering requirements may also apply to free bets and free spins bonuses.

6 Betting & Gaming Rules

6.1 Bet Validity

A bet will only be considered valid once it has been confirmed by the system. If a bet is not confirmed due to a network interruption or technical error, it may be considered void.

6.2 Sports Betting

Betting is available on various sports including cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, and kabaddi. Bets will be settled at the odds displayed at the time the bet was accepted, not based on any subsequent changes.

6.3 Live Casino & Slots

dw52's casino section features games from well-known providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt. The individual rules for each game are displayed within the game itself.

6.4 Technical Errors

If the result of any game remains undetermined due to a technical error in the game software or server, that round will be considered void and the staked amount will be returned to the user.

7 Prohibited Activities

Any of the following activities are strictly prohibited and will result in immediate account closure:

• Operating multiple accounts (from the same person, household, or device).
• Bonus abuse — claiming bonuses through multiple accounts or fraudulent means.
• Match fixing or betting based on insider information.
• Betting using automated bots or software.
• Using the platform for money laundering or illegal financing.
• Exploiting technical errors on the platform.
• Attempting unauthorised access to another user's account.
• Making any claim using false or misleading information.

8 Account Suspension & Closure

8.1 dw52's Rights

dw52 reserves the right to temporarily suspend or permanently close any account for any reason, particularly in cases of Terms violations, without prior notice.

8.2 User's Rights

You may request to close your account at any time. Before the account is closed, all pending bets will be settled and any remaining valid balance will be returned to you.

8.3 Inactive Accounts

An inactivity fee may apply to accounts that remain inactive for an extended period. Contact our support team for details on the inactivity period and fee amount.

9 Limitation of Liability

dw52 is committed to providing a reliable and uninterrupted service at all times. However, dw52's liability is limited for the following:

• Any loss caused by internet disconnection or a fault with the user's device.
• Delays in transactions caused by a third-party payment provider.
• Force majeure events such as natural disasters, government restrictions, or cyberattacks.
• Account security being compromised due to the user's own negligence.

dw52 uses SSL encryption and other technical security measures on its platform and always strives to ensure fair play.

10 Privacy & Data Protection

Your personal information is collected, stored, and used in accordance with dw52's Privacy Policy. We never sell your personal information to third parties.

By providing your information, you agree that dw52 may use it for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Meeting applicable legal or regulatory requirements.
• Relevant promotional communications (with the option to opt out based on your preference).
• Fraud prevention and platform security.

11 Responsible Gaming

dw52 takes responsible gaming very seriously. Gambling should be enjoyable, not a cause of financial stress or emotional distress.

We offer users access to the following tools:

• Set Deposit Limits: Set daily, weekly, or monthly deposit amounts.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Permanent Self-Exclusion: Request a long-term or permanent account closure.

12 Changes & Dispute Resolution

12.1 Changes to Terms

dw52 reserves the right to modify these terms at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

12.2 Dispute Resolution Process

If you have a complaint about any matter, please inform our support team first. We always prioritize resolving issues through mutual agreement.

12.3 Contact

Contact our support team for any questions or complaints regarding the terms. We provide support in both Bengali and English and are available 24/7 via live chat and email.

Email: [email protected]